FAQ

If you've got questions, we've got answers!



Enterprise

Yes! Our enterprise version has extensive APIs that allow you to connect it to your own proprietary algorithms and data.

Of course! We have a tailored on-premise version that is made for our enterprise clients that can be customized for your requirements and connected to in-house systems.

How do I...

Just copy a string of DNA letters with no spaces between them from any text editor program, go to Genome Compiler project, create a new part or zoom into the DNA layer of an existing part, and paste the sequence (using the keyboard shortcut or the paste icon).

Please make sure that the file extension is the right one. If it is, make sure the file has sequence data inside. If you still have a problem please contact us and we will assist you ASAP.


Next to the “Save As” button there is drop down menu with few options for export.

First type your query or the GI number in the search box in the materials box and click the NCBI button.

You’ll see the results on the right. Clicking on the green icon will start the download.

Once the download starts, it will appear on the bottom of the materials box and once it finishes you’ll see the green check icon and the file will be added to your downloads folder.

Screen Shot 2014-08-10 at 17.34.18

Migrating

Most likely, yes!

We support import of Genbank, FASTA, INSD, TXT, GCPROJ, VectorNTI, Geneious and APE projects.

Most applications support export to Genbank, so try that if we don’t support the file format you use.

If you have a format that you would like to see supported in Genome Compiler please contact us we will be happy to help you import your data or add support for that file format.

Miscellaneous

Nope! Everything you do is your own. The only time we review what you’ve done is when you send a pricing request, and that’s only so we can quote you a price.

We recommend a minimum resolution of 1366 x 768. At lower resolutions, you can fold in the material box to give yourself a larger workspace.

Genome Compiler uses the following 3rd party libraries:

Chris Callendar – Flex 4 Spark Resizable Controls
Maxim Kachurovskiy – SparkTree [MIT license]

Security

Security is our first concern. We know how sensitive your information is and we keep it that way. Your data is stored on secure servers provided by Amazon Web Services and all the data is encrypted in transmission and stored in secured environment.

Software issues

You can’t currently run the web application offline, but you can request an Adobe Air powered local version to run. Please contact us to get a copy at info@genomecompiler.com

Please use Chrome or Firefox, and make sure you have the latest version of Flash installed. If you still encounter problems please contact us at info@genomecompiler.com



Not finding what you were looking for? Check out our User Manual or Contact Us